t was a nightmarish situation. A traveler contracted COVID-19 while abroad in early 2020— right at the beginning of the global pandemic. As nations struggled to implement public-health policies, the unfortunate individual was effectively stranded in a foreign country. Running out of options, the man’s son—an American Express cardholder—turned to the company’s customer service department for
Building a brand through service
Oct 25, 2022
2 minutes
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