Is £174 a decent refund after five years’ use?
LEAD CASE
Q I’m having real problems with Currys concerning the 2015 MacBook Pro (pictured) that I bought in May 2017 for £1,100. The screen developed a fault and Apple then recalled the laptops because it said the problem is inherent. Currys says it can’t repair it, and wants me to keep the laptop and give me £174. Doesn’t the Consumer Rights Act (CRA) say a retailer has to try to repair a device? And is £174 a fair refund after five years of use?
Jackie Blake