I MUST ADMIT to having mixed feelings about The Ritz- Carlton’s proposed hospitality ethos. ‘Ladies and gentlemen serving ladies and gentlemen’ is just a tad twee for me, and while it’s important to recognise the need for a USP in a competitive market, I rather feel that it puts undue pressure on everyone involved.
Firstly, not every guest is either a lady or a gentleman – whatever that even means in today’s world. Is the supposition here that if you have the wherewithal to shell out on expensive accommodation you automatically have – I really hate the word – class? And does having class immediately and implicitly
