One thing Australian cafés are renowned for, is their friendly banter and ability to strike up a conversation with anyone. “How’s it going? What are you up to today? How’s your morning been? What’s your dog’s name? Welcome.”
It was a consistent lack of human connection in the coffee arena, however, that Bluestone Lane Founder and CEO Nick Stone first noticed when he moved to the United States in 2010.
“It was very much focused on fulfilment and product. The market was certainly lacking service-led premium coffee and cafés. There is no shortage of coffee options. It’s saturated but not with specialty coffee and a high display of service, and that’s what we’re really proud to showcase,” Nick says.
The other thing few American coffee shops offer, Nick adds, is healthy made-to-order food. Starbucks and Dunkin’ Donuts, representing
