A hotel manager’s mail is always a delight to read. Grumbling letters tumble through the letterbox at a rate of three complaints to every one compliment. It’s quite a ratio, and the petulant correspondence is the full spectrum; the food, the service, lost property, the bill, the room, the people, and even the weather.
Complainants can be very rude. For example, I once received a note which read: “Compared to your hotel in Athens – this place is a cowshed.” I
