The Big Issue

YOU DON’T OWN WHAT YOU CAN’T FIX

Do you own the phone in your pocket? For most of us, the obvious, intuitive answer is yes. A device that you carry with you every day to communicate with colleagues, friends, and loved ones that contains a trove of personal information, feels fundamentally yours. But the reality is more complicated.

When the very functioning of a device depends on embedded software and network connections, it remains tethered to its manufacturer even after you buy

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