THE RAIL OMBUDSMAN What is it and what does it do?
AN ordinary-looking office block a few minutes’ walk to the west of Stevenage station is home to the Rail Ombudsman, an organisation you may have heard about but perhaps not know what it actually does.
The principal function of the Ombudsman is to help resolve disputes between passengers and train operators – the main point being it is neither a consumer champion nor industry representative, but
