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Agent of Change

When Chuck James began working in the mailroom at William Morris in the ’90s, it was the best of times, the worst of times at the storied talent agency. It was the “heyday” of Hollywood, James recalls, when “agents were as famous as the clients.” Personal relationships and schmoozing, through an endless stream of lunches and cocktails, pumped movie-making lifeblood. And for the assistants who worked for these power players — James was hired as one at ICM Partners after William Morris — it was a nightmare “every other day.”

“The first few desks I was on were terrorizing,” recounts James,

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