COVID-19 has changed many aspects of the coffee landscape, from the way cafés operate to how customers interact with them. Brett Bolwell, CEO of Barista Technology Australia, says people have grown more used to the speed, simplicity, and convenience of buying products and they expect the same from their coffee.
“COVID has shifted the dynamics of how we do things and one of the things that has absolutely boomed during COVID is drive-through coffee. People are time poor and want their coffee quickly. They don’t want to have to find a park, get out and walk to the café, then wait once they’re there. The drivethrough is fast and gives the market what it
