Kiplinger

Complaints that Get Results (and Replies that Win You Customers)

As an attorney who deals with consumer issues, I am often copied (or cc’d) on complaints readers have sent to businesses, governmental agencies and professional service providers. Some of these complaint letters are easy to read, coming right to the point, outlining what happened and the desired outcome.

Others require setting up a Ouija board and asking the spirit world to help me understand what my reader is upset about.\

You would be surprised at the FedEx deliveries from readers

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