I WAS WRONG: NO MORE MR. NICE GUY

For three years, Dan O’Malley tried to be the boss everyone loves—never criticizing, always smiling. Now, he says that was the wrong approach.

The co-founder and CEO of which helps banks and credit unions automate their processes, went into crisis mode when, in March 2020, the Small Business Administration launched the Paycheck Protection Program. Numerated’s 55-person team worked 20-hour days for weeks to help banks process roughly $250 million in forgivable small-business loans per hour.