Capitec still the best bank at keeping customers happy

AT A TIME of unprecedented financial challenges for banks and consumers, Capitec Bank has again succeeded best in keeping its customers happy, although at least one of the other major banks has made big strides in catching up.

Capitec remains South Africa’s top bank for customer satisfaction, according to the annual South African Customer Satisfaction Index for Banking, conducted by market research firm Consulta. The index provides a reliable indication of how well our big retail banks