Consumer active
Can Virgin refuse to pay credit for switching?
Q I took out a broadband, phone and TV contract with Virgin Media in March, which included a £75 bill credit. Despite numerous phone calls and emails to Virgin, I haven’t received a penny of this money. The credit was part of the reason I left my BT contract early to switch to Virgin. If I never receive this money, would Virgin be guilty of mis-selling?
Martyn Pinchbeck
A If Virgin had never intended to fulfil this promise of a £75 credit to Martyn’s bill then, yes, it would be considered an unfair business practice: one that is detrimental to the customer. It would be seen as a misleading action under the Consumer Protection from Unfair Trading Regulations, which became law in 2008. If a company promises an incentive to
