THE GOOD & THE BAD
WELL, IT’S BEEN ONE heck of a month for us here at Future, that’s for sure. I have some good news, and a bit of bad news to share with you all. Happily, however, the good news far outweighs the bad—well sort of. So let’s start with the worst bit first.
Future’s transition) has been a bit problem-fraught, which is perhaps a nice way of putting it. We’ve had a lot of issues with you guys not receiving your latest copies. Rest assured I’m forwarding on these complaints internally as best I can, but the best thing you can do is email the boys and girls at . They have quite the backlog of tickets right now, due to the move over to the new platform, especially from us US publications, struggling due to the ongoing coronavirus pandemic and issues on the ground level with USPS. However, I’ve been assured that they’ve almost doubled the customer service team to get through the tickets as fast as possible. So if you’re still having trouble getting your physical issues, that’s the best way to get it resolved.
