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  • Practical Caravan

    UNDERSTANDING WARRANTIES

    Oct 29, 2020 5 minutes

    I’M THINKING OF BUYING A BRAND NEW CARAVAN, AND THE DEALER SAYS IT WILL COME WITH A WARRANTY. THAT’S JUST LIKE A GUARANTEE, RIGHT?

    Not exactly. The Consumers’ Association distinguishes between the two. It says guarantees are mainly focused on whether a product lives up to your expectations, and are free. Warranties, on the other hand, are more like an insurance policy, and you sometimes have to pay for them.

    The main thing to remember is that a warranty should have no impact on your consumer rights. As Alicia Dunne, deputy director general of the National Caravan Council, says: “The simple rule is that a warranty can add to a consumer’s rights, but it can’t take them away.”

    NCC consumer rights adviser Peter Stonely takes this important point a step further by saying, “A seller’s liability is for the lifetime of the goods or six years (five years

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