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  • Business Traveller

    Star letter

    Aug 31, 2020 2 minutes

    GOLD STANDARD

    met a British Airways staff member in [Heathrow] Terminal 5 when I was presumably looking a little lost and in danger of missing my connecting flight to Boston. She was off duty but, recognising I was struggling, went out of her way to offer help and guidance, delivered with a lovely blend of humour and knowledgeable

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