Big Bang 2.0
IN the middle of the pandemic in April, Tata Consultancy Services (TCS), India’s largest IT services company, announced a deal with US-based Amway to transform the latter’s information technology infrastructure and operations and its global service desk. Just a few weeks ago, Wipro had bagged a strategic, multiyear deal from European firm E.ON for infrastructure modernisation and digital transformation services.
The Indian IT industry passed the stress test when the world was grappling with the pandemic. For companies, this meant not only equipping the huge workforce to continue servicing clients from home, but also realigning businesses. As cost takes centrestage both on the demand as well as on the supply side, organisations are embracing changes like never before. From agile, flexible operating and delivery models to reimagining the workforce mix and accelerated digitisation, automation is redefining ways of doing business in the medium-to-long term.
Reduced Onsite, Increased Offshore
Within just a few days of the virus outbreak, IT firms moved computers and
