India's Lockdown Puts Strain On Call Centers
When India began the world's largest lockdown in March, it threw call centers into chaos as employees couldn't commute to work. Now millions are adapting to work from home, amid security challenges.
On the first day of India's coronavirus lockdown a month ago, Amar Sankrit realized he couldn't get to work.
Sankrit, 21, normally rides a bus two hours each way to a call center outside New Delhi where he has worked for the past year. His company handles customer service queries for U.S. and U.K. telecom companies.
But on March 25, all public transit was halted. He didn't own a laptop, so he couldn't work from home. He worried about losing pay. On a salary of about $3,000 a year, Sankrit helps support
