Airlines Offer Vouchers, Credits For Canceled Flights. Customers Want Cash
Nearly 60 million people lost money on canceled trips, but only 30% will get full refunds. Airlines, hurting for cash, try to offer credits and vouchers instead. Customers want their money.
In the midst of Chicago's most brutal January cold and knowing that March brings its own kind of misery to the Midwest, Mary Fabianski made plans to spend a week in early spring on Florida's beaches with family.
She booked a flight to Sarasota on United Airlines for $488 roundtrip on Jan. 22, before the pandemic started affecting travel in the U.S. But as it got closer to her March 29 travel date, Mary suspected the trip might not happen. Still, she didn't cancel her plans right away.
United did that for her on March 26.
"I got a text alert on my phone at 1:23 in the afternoon, just saying they
