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  • Los Angeles Times

    Consumer Confidential: Cancer surgery amid COVID-19? Good luck with that, insurer says

    by David Lazarus, Los Angeles Times Apr 17, 2020 4 minutes

    If a hospital is full of COVID-19 patients, shouldn't you be able to receive urgent care elsewhere, even if it's out of your insurer's network?

    For Hermosa Beach, Calif., resident David Roe, who is battling Stage 4 colon cancer and requires immediate surgery, the answer from his insurer, UnitedHealthcare, was a resounding no.

    "You must receive care from a provider within the network," the company said in a letter dated March 26.

    Easier said than done. UnitedHealthcare wanted the operation performed at Cedars-Sinai Medical Center in Los Angeles, where the insurer could save a buck using in-network medical resources.

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