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  • Practical Boat Owner

    PBO Letters

    Mar 19, 2020 5 minutes

    Email pbo@ti-media.com or write to us at the address on page 5. Photos are appreciated, letters may be edited.

    Customer disservice

    If my recent experiences are anything to go by it is a wonder that we have a marine industry at all.

    I have been in contact (or attempted to be in contact) with numerous brokers concerning listed vessels, but 90% of these have been ignored. Where they have bothered to reply they have either been unhelpful or downright curt.

    And this lethargy and utterly uncommercial stance is not confined to brokers. Of emails to seven yacht designers only one elicited a reply, and a total of 12 enquiries regarding moorings went unanswered. Numerous training providers listed on the RYA website seem to not want my money for ICC or Diesel Maintenance courses either!

    In fact I’ve never had such a hard time getting people to sell me things! I could

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