DRIVING HAPPINESS

Milind Lakkad, who has completed just nine months as chief human resources officer (CHRO) at Tata Consultancy Services (TCS), India’s largest IT services company, has to pay attention to scores of issues every day. One issue of late has been the worldwide outbreak of coronavirus. It is not an easy task considering that TCS operations are spread across 46 countries and its 4.46 lakh-employee base is made up of people from 146 nationalities. The company has asked its employees to work from home and has created core groups to address their issues.

The grim news notwithstanding, the IT giant’s focus has been to make each employee