Rotman Management

Smart Power Personified

POINT OF VIEW Daniel Markovitz, Lean Enterprise Institute

THE OCCUPY WALL STREET MOVEMENT. Donald Trump’s unexpected presidential victory. The popularity of the TV show Undercover Boss. The stunning pay gap between CEOs and front-line workers. What do these things have in common?

They are evidence of the increasing disconnect between people at the top and people at the bottom — or even the middle — of society. When transferred to a corporate environment, they are evidence of a misuse of power and, frankly, a lack of leadership. By contrast, ‘smart power’ seeks to minimize the distance between the top and bottom ranks of an organization in the service of greater cohesion and superior performance.

Let’s be clear: this is not a Marxist, anti-capitalist screed arguing for total equality of all employees. CEOs bear an enormous burden. They carry broader responsibilities and toil for longer hours than most employees, and therefore, should be better compensated than the average worker. But it’s precisely the higher salaries, along with the isolation fostered by the perks and benefits of the office, that compromise a CEO’s leadership. Smart power involves fighting that isolation and creating greater bonds and

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