More from Rotman Management

Rotman Management8 min read
CULTURAL INTELLIGENCE: The Skill of the Century
WE’VE ALL HEARD STORIES of cringe-worthy cultural faux pas in the world of business. It could be a Western business executive who accepts a business card from a Japanese counterpart and proceeds to put it in his back pocket — an action that is seen a
Rotman Management8 min read
The Experience Mindset: A MULTIPLIER OF GROWTH
DAY IN AND DAY OUT, employees carry the torch for the values and mission of their organization. They are the facilitators of every moment that matters — all of the positive connections and the negative pain points encountered by both customers and th
Rotman Management6 min read
In an Era of Digital Everything, Is Lean Still Relevant?
NO ONE WOULD argue that digital technologies are taking the world by storm. Spending on these technologies and services worldwide was US$1.85 trillion in 2022 — a 185 per cent increase over the last five years. Undoubtedly, digital tools have shifted

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