Rotman Management

Questions for Angela Zutavern, Machine Intelligence Expert, Booz Allen Hamilton

You believe that the world of leadership has hit an inflection point. How so?

As useful as popular mental models and heuristics are, machine models now outstrip human performance in about half of the portfolio of cognitive tasks. Going forward, we will be able to beat machine models less and less often — except in the realms of imagination, creativity, problem-solving and some kinds of reasoning.

Enter the ‘mathematical corporation’. How do you define this new type of organization?

In the past couple of years, there have been major advances in machine learning, bringing massive new potential across industries. The mathematical corporation is a term that describes how organizations will need to operate in the future, to embrace these advances. Simply put, machine intelligence — built on data science — enables us to see patterns, anomalies and associations that were previously unidentifiable, and this emerging ability requires a new form of leadership. In a mathematical corporation, people actively collaborate with machines. AI basically has a ‘seat’ at the boardroom table.

Machine intelligence enables us to see patterns, anomalies and

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