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VISA ISSUES
I am a Oneworld Diamond and Emerald member of both Cathay Pacific and Qantas. The recent award-winning business class seat on Qatar Airways has prompted me to travel with Qatar to Europe and India from Australia. The business service was indeed fantastic and the Qatar staff on board were very professional. But my experience with the ground staff from Qatar at London Gatwick and Chennai airports left a little to be desired.
On September 26, I travelled from London Gatwick to Chennai via Doha. The lone first class check-in counter had a longer waiting time than the economy check-in counter. After a long time waiting, I asked a female staff member why it was so slow to check in and discussed if she should channel some first class travellers to other counters.
Once I finally reached the counter, the staff member asked if I had a visa for my travel to
