Are you leaving money on the table?
WE RECENTLY did some research among retailers across New Zealand and discovered something staggering. Nearly 25 percent of customers aren’t having a great customer experience.
When we looked at retailers’ NPS (Net Promoter Score) across the 2018 calendar year, we discovered that 18.75 percent of customers overall were considered passives, while 5.52 percent of customers were detractors.
Detractors are dissatisfied, highly likely to have left the business already, likely to
