N-Photo: the Nikon magazine

Create the right client experience

One of my clients told me about an experience they had with another photographer. They commissioned a shoot of their family, and were due to meet at a local woodland spot.

It was the first time they’d done anything like this, and they were a bit nervous. Their two children – six-year-old Harry and three-year-old Jade – provided the usual challenges on the morning of the shoot: “I don’t want to wear that!” and “I don’t want to go!” Still, mum and dad managed to bundle everyone into the

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