Don’t Solve the Wrong Problem
Sep 18, 2019
2 minutes
THOMAS GOETZ → LAUNCHPAD
I was presented with a routine, even boring, workplace problem. We redesigned a part of our website, and altered some basic functionality. Some colleagues learned of the change only when they went online, and were baffled by the new flow. And so began a tempest: Why was this change made? Who had given the OK? And wasn’t the old way better,
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