Luggage tracking apps still have a ways to go
On a September vacation to celebrate their wedding anniversary, Marci and Eric Rose landed in Greece on an American Airlines flight and were notified by the airline's smartphone app that their baggage was waiting for them at the baggage carousel.
The app was wrong.
The luggage made the first leg of the trip, from Los Angeles International Airport to Chicago's O'Hare International Airport, but had not been loaded into the plane to Greece, despite what the app said. The mishap forced the Simi Valley, Calif., couple to buy clothes and toiletries until the bags were found and sent to Athens - soaking wet - 2 1/2 days later.
"It was beyond frustrating," said Marci Rose, a business manager. "I cried. I
