Spirit Airlines tries to fix its image with comfier seats
by Hugo Martin, Los Angeles Times
Sep 10, 2019
3 minutes
LOS ANGELES - Spirit Airlines, the low-cost airline that has reported the highest rate of passenger complaints, has spent the last few years improving customer service and now is trying something new: seats that the carrier touts as roomier and more comfortable.
Spirit Airlines Chief Executive Ted Christie unveiled the new seats Monday at an airline expo in downtown Los Angeles, saying they demonstrate the carrier's commitment to budget-minded passengers.
"We are listening, that's the message," Christie said in an interview
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