The Analysts Recording Your Screen Say It’s for Your Own Good
Secretly watching users navigate an app can help companies fix bugs. But it can also be a tool to manipulate customers’ behavior.
Apple issued a warning to developers last week after a TechCrunch report revealed that a number of banking and travel companies had contracted with an analytics firm, Glassbox, to record customers’ screens as they used their apps. Apple’s App Store requires developers to obtain consent and inform users if they’re being recorded. Glassbox never required its customers to alert users to screen recordings.
“We have notified the developers that are in violation of these strict privacy terms and guidelines, and will take immediate
