The Marshall Project

This Call May be Monopolized and Recorded

Advocates say prison phone companies’ merger diminishes competition

South Woods State Prison was two-and-a-half hours from home. With work Monday through Friday and no car, C.B. — the girlfriend of inmate J.S. (their names are withheld out of fear of retribution) — could only make the trip once a month. Letters were delayed or sometimes not delivered at all. This left telephone calls as the last way for J.S. and C.B. to meaningfully communicate. But an automated voice warning, “you have 30 seconds

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