NPR

Spotify To Roll Back Its 'Hateful Conduct' Policy

The policy, met with both cheers and jeers, was criticized for the confusion its implementation caused.
The music streaming service Spotify was both criticized and celebrated for implementing a policy addressing the conduct of artists — a position it rolled back June 1, 2018.

It's easy to imagine the rollout of Spotify's "hateful conduct" policy being studied by future students of business as an example of what not to do. On May 16, the leading music streaming service made the bold announcement

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