'Build on Trust'
More than the dotted lines that link up the hierarchy, it is the invisible lines of trust that are the cornerstone of all people policies.
One of the earliest tasks given to me in my youth was to control petrol bills of drivers at home. I took to the task in earnest, made a large sheet to diligently capture details of kilometres run daily and fuel refilled and so on. I would then question the drivers. This went on for six months and I had systematically wasted half hour each day on this task. When my father realised what I was doing, he told me that all I had to do was to find out the typical mileage offered by an Ambassador car and educate the driver on how to keep a logbook and ask them to
