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    The Problem with Quality Management: Process orientation, controllability and zero-defect processes as modern myths
    Ebook series1 title

    Philosophy in Practice Series

    By Bettina Warzecha

    ()

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    Currently unavailable

    About this series

    Is the world predictable? Can we manage economic risks by using standards and indicators? Hardly any bank that got into the red in the aftermath of the US real estate crisis, was there without a differentiated quality management system. The book by Dr. Bettina Warzecha shows how quality management can not only reduce the quality of services and products of all kinds. With the help of quality management the way is open to a variety of possibilities to burn organizational knowledge, to waste employee competences, to drive away customers, to notch up financial losses, and to block the ability of management to make decisions in the long run. The author, who also taught this subject at the University of Göttingen, Germany, takes the reader on a journey to the epistemological roots of human thinking and pondering, which are probably not ignored as thoroughly and completely in any other subject area than in quality management.
    LanguageEnglish
    PublisherVerlag für Planung und Organisation
    Release dateJul 10, 2017
    The Problem with Quality Management: Process orientation, controllability and zero-defect processes as modern myths

    Titles in the series (1)

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      The Problem with Quality Management: Process orientation, controllability and zero-defect processes as modern myths
      The Problem with Quality Management: Process orientation, controllability and zero-defect processes as modern myths

      The Problem with Quality Management: Process orientation, controllability and zero-defect processes as modern myths

      Bettina Warzecha
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      Is the world predictable? Can we manage economic risks by using standards and indicators? Hardly any bank that got into the red in the aftermath of the US real estate crisis, was there without a differentiated quality management system. The book by Dr. Bettina Warzecha shows how quality management can not only reduce the quality of services and products of all kinds. With the help of quality management the way is open to a variety of possibilities to burn organizational knowledge, to waste employee competences, to drive away customers, to notch up financial losses, and to block the ability of management to make decisions in the long run. The author, who also taught this subject at the University of Göttingen, Germany, takes the reader on a journey to the epistemological roots of human thinking and pondering, which are probably not ignored as thoroughly and completely in any other subject area than in quality management.

      Is the world predictable? Can we manage economic risks by using standards and indicators? Hardly any bank that got into the red in the aftermath of the US real estate crisis, was there without a differentiated quality management system. The book by Dr. Bettina Warzecha shows how quality management can not only reduce the quality of services and products of all kinds. With the help of quality management the way is open to a variety of possibilities to burn organizational knowledge, to waste employee competences, to drive away customers, to notch up financial losses, and to block the ability of management to make decisions in the long run. The author, who also taught this subject at the University of Göttingen, Germany, takes the reader on a journey to the epistemological roots of human thinking and pondering, which are probably not ignored as thoroughly and completely in any other subject area than in quality management.

    Author

    Bettina Warzecha

    The author wrote her doctoral thesis about paradoxical patterns in organizational planning theories. Quality management is one of these theories. "The Problem of Quality Management" is a summary of her lecture at the University of Göttingen, Germany.

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