In this episode, join host Sean Grady as he delves into the world of 911 emergency response operations with April Heinze, the Chief of 911 Operations at the National Emergency Number Association (NENA). Get ready to explore the crucial role of 911 operators, the setting of standards, training procedures, and the challenges faced by the emergency response community. Tune in for valuable insights and behind-the-scenes perspectives from a key player in the realm of emergency response.
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