Welcome to pre-accident investigation safety moment with Todd Conklin, where we engage in thought-provoking and insightful discussions about safety. In this episode, Todd explores the concept of conflict in the workplace, not from an interpersonal perspective, but rather as it pertains to processes, practices, and procedures.
Conflict areas within your system are often pain points - places where two goals collide. They are complex coupling points that put workers into a position where failure is likely to occur. This episode encourages leaders to seek out such points of conflict - places where the work system doesn't align or makes no sense.
The interaction between workers and their operational procedures is critical. Todd shares an anecdote about airline employees discussing a new safety analysis document which, instead of reinforcing safe work practices, ended up hindering the employees and compromising overall safety.
This conversation reveals how workers, the users of such systems, can give valuable input about the processes that make sense and those that don't. It is essential for bosses to tap into this wealth of information for the betterment of systems and safety.
Catch more such intriguing discussions on safety from Todd Conklin in this episode and remember to practice safety, learn something new every day and most importantly, have fun!