In this episode of the Success is a Choice podcast, our guest is Mark Miller, former Vice President for High-Performance Leadership at Chick-fil-A.   Linkedin - Linkedin.com/in/highperformanceleaders Twitter - @MarkMillerLeads YouTube - https://www.youtube.com/channel/UC0WyGFO_7Z28rL5jNj6Ed3g Website - markmillerleadership.com Email - mark@markmillerleadership.com Smart Leadership Assessment - https://slassessment.markmillerleadership.com/ Mark Miller covers a lot of ground in this conversation including ... Hiring the right people Chick-fil-A's competitive advantage Building the right culture Writing 12 books ... and much more!!! Mark Miller is the former Vice President of High-Performance Leadership at Chick-fil-A. In 1978, he joined the corporate staff working in the warehouse and mailroom. Since that time, he has provided leadership for Corporate Communications, Field Operations, Quality and Customer Satisfaction, Training and Development, and Leadership Development. During his tenure with Chick-fil-A, the company has grown from 75 restaurants to over 2,300 locations with annual sales approaching $10 billion. Mark began writing almost twenty years ago when he teamed up with Ken Blanchard, co-author of The One Minute Manager, to write "The Secret: What Great Leaders Know and Do". He’s now written 12 books that have sold more than 1 million copies. His latest is called "Uncommon Greatness: Five Fundamentals to Transform Your Leadership".  Episode Timestamps: 2:00 - Quitting Chick-fil-A as a youngster 5:00 - Chick-fil-A hiring process 8:00 - Getting a Chick-fil-A restaurant 10:35 - Service aspect of Chick-fil-A 12:40 - Dealing with disengaged team members 17:00 - Adjustments Chick-fil-A made through the years 19:48 - Chick-fil-A's excellence 20:25 - Favorite book he's written 23:45 - Writing fiction vs. non-fiction 26:40 - Uncommon Greatness 29:30 - Free lunch every day at Chick-fil-A headquarters 31:00 - Mark's Cell 678-612-8441 - - - - Each week, the SUCCESS IS A CHOICE podcasting network brings you leadership expert Jamy Bechler and guest experts who provide valuable insights, tips, and guidance on how to maximize your potential, build a stronger culture, develop good leadership, create a healthy vision, optimize results, and inspire those around you. - - - -  Please follow Jamy on Twitter @CoachBechler for positive insights and tips on leadership, success, culture, and teamwork. Check out our virtual sessions for parents, coaches, students, and administrators at FreeLeadershipWorkshop.com. These sessions are free and cover a variety of topics. - - - -  The Success is a Choice podcast network is made possible by TheLeadershipPlaybook.com. Great teams have great teammates and everyone can be a person of influence. Whether you're a coach, athletic director, or athlete, you can benefit from this program and now you can get 25% off the price when you use the coupon code CHOICE at checkout. Build a stronger culture today with better teammates and more positive leaders.  If you like quotes, then you'll want to check out Jamy Bechler's new book "The Coach's Bulletin Board". It contains thousands of insights, thoughts, and quotes are contained in this book. Please visit JamyBechler.com/BulletinBoardBook to get your signed copy. - - - -  Please consider rating the podcast with 5 stars and leaving a quick review on iTunes.  Ratings and reviews are the lifeblood of a podcast. This helps tremendously in bringing the podcast to the attention of others. Thanks again for listening and remember that “Success is a choice. What choice will you make today?” - - - -  Jamy Bechler is the author of five books including "The Captain" and "The Bus Trip", host of the "Success is a Choice Podcast", professional speaker, and trains organizations on creating championship cultures. He previously spent 20 years as a college basketball coach and administrator.  TheLeadershipPlaybook.com is Bechler's online program that helps athletes become bette