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    Chewy CEO Wants His Customers To Feel Like They’re At Disney

    Chewy CEO Wants His Customers To Feel Like They’re At Disney

    FromLeadership Next

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    Chewy CEO Wants His Customers To Feel Like They’re At Disney

    FromLeadership Next

    ratings:
    Length:
    34 minutes
    Released:
    Apr 16, 2024
    Format:
    Podcast episode

    Description

    E-commerce is a notoriously competitive landscape—but online pet retailer Chewy has managed to not just survive, but thrive. Since joining the company in 2018, CEO Sumit Singh has shepherded Chewy through its IPO in 2019 and its debut on the Fortune 500 list in 2021.

    He talks with Alan and Michal about Chewy’s obsession with customer loyalty; his background in e-commerce and supply chain, with top leadership positions at Amazon and Dell prior to joining Chewy; what he learned from Jeff Bezos; the company’s expansion into veterinary health care; and more. Plus—the guest and hosts have a chance to share a little bit about their own furry friends.

    Leadership Next is powered by Deloitte.
    Released:
    Apr 16, 2024
    Format:
    Podcast episode

    Titles in the series (100)

    Something big is happening in the world of business. CEOs increasingly say their jobs have become less about giving orders, more about inspiring, motivating, setting a north star. They are taking the lead on big issues like climate change, worker retraining, and diversity and inclusion. They are under pressure from employees, customers and investors not just to turn a profit, but to prove they are doing good in the world. And in the process, they are fundamentally redefining the relationship between business and society. Join Fortune CEO Alan Murray and Senior Editor Ellen McGirt as they probe the best of these leaders for insight into what they're doing, why they're doing it, and what impact it is having.