In each episode of our Year-end toolkit series, you’ll find something relevant to the year-end reporting process.This week Heather Horn was joined by Gerry Flynn, PwC’s National Office leader, to discuss a topic that can be a source of stress for preparers during the relatively short time between year end and year-end reporting: how to manage issues to resolution effectively.In this episode you’ll hear them discuss:3:12 - The importance of a defined escalation protocol6:06 - Taking emotion out of the process12:06 - The importance of a thorough assessment18:30 - Managing CFO and audit committee expectations23:02 - When to involve auditors31:10 - Control implications and performing an effective “post-mortem”Gerry also shares his perspective on managing through the current COVID-19 variant surge, and the need for contingency plans during this time.Want to learn more? Listen to our previous podcasts in the series, Year-end toolkit: Reminders from PwC’s National Office and Year-end toolkit: Statement of cash flowsGerry Flynn is the leader of PwC’s National Office, overseeing the firm’s accounting, auditing, SEC, and other quality-related specialists. Prior to joining the National Office, Gerry spent nearly 30 years serving many of the firm’s largest clients in diverse industries, from entertainment and professional sports to life sciences, biotech, and pharmaceuticals.Heather Horn is PwC’s National Office thought leader, responsible for developing our communications strategy and conveying firm positions on accounting and financial reporting matters. She is the engaging host of PwC’s accounting and reporting weekly podcast and quarterly webcast series, as well as periodic webcasts for the power and utilities industry. With over 30 years of experience, Heather’s accounting and auditing expertise includes financial instruments and rate-regulated accounting.Transcripts available upon request for individuals who may need a disability-related accommodation. Please send requests to us_podcast@pwc.com.