“We were shipping six linear feet of technical documentation with every system that we sold. And it occurred to me that a lot of what we were documenting was just bad design and challenges using the system. I proposed that we take a look at what documentation we would prefer to write … and adjust the software to match the documentation.” In this episode, Adam talks to Harry Max about user experience design and prioritization. Harry is an executive coach and the author of Managing Priorities: How to Create Better Plans and Make Smarter Decisions. The two discuss topics including why prioritization is important in decision-making and planning, how fear can hinder effective decisions, and strategies to improve productivity. Books mentioned in the podcast include: The Timeless Way of Building by Christopher Alexander Wiring the Winning Organization by Gene Kim and Steven J. Spear Four Thousand Weeks by Oliver Burkeman Deep Work by Cal Newport. Like what you hear? Connect with Harry on LinkedIn. Explore SAFe courses here.