The Dynamics of Soft and Hard Services in Facilities Management

Shaping the Future: IFMA's Insights on World Workplace, CFM Credentials, Research, and Education: Join Laurie Gilmer, immediate past chair of IFMA, and Lara Paemen, Managing Director of IFMA EMEA, for an engaging discussion as they share insights from the vibrant World Workplace conference in Denver. From celebrating the global community of over 4,000 attendees to highlighting the importance of professional development programs like the CFM credential, Laurie and Lara delve into the evolving landscape of facility management. Discover how IFMA is shaping the industry with innovative education, research, and opportunities for career advancement. by Connected FM

12 min listen

El mundo del FM a través de los años en Latino America: Hoy Rafael Berumen, Director General de REMS México Colliers y Presidente del Capítulo IFMA México, es acompañado por Eduardo Becerril, Director General de JLL y Fundador del Capítulo IFMA México, y Norma Pleitez, Directora Ejecutiva de Cuentas de JLL y Vicepresidenta del Capítulo IFMA México. Juntas, hablan de la evolución y adaptación en un mundo cambiante para cualquier tipo de portafolio para la satisfacción de necesidades de la industria FM en Latinoamérica. by Connected FM

22 min listen

Navigating the Labor Market: Strategies for Attracting and Retaining Talent: Join Quinn Heimann, Director of Strategic Sales at Aerotek, and her colleague Jason Wetherford, Strategic Account Executive for Aerotek, as they delve into the complexities of today's labor market. With over 36 years of combined experience in the staffing industry, Quinn and Jason bring valuable insights into the challenges companies face in attracting and retaining talent. From the impact of competitive wages to the importance of diversity, equity, and inclusion, they explore key strategies for organizations to thrive in an ever-evolving workforce landscape. by Connected FM

22 min listen

Data - The New Currency: Today Dean Stanberry, IFMA's current Chair on the Global Board of Directors, sits down with Lisa Stanley, CEO of OSCRE International, and Matt Tucker, IFMA's Director of Research and the Professor of Workplace and Facilities Management at Liverpool John Moores University, discuss the significance of data. They highlight OSCRE's free and open access industry data model, emphasizing its role in addressing challenges like interoperability. They also discuss the importance of lifelong learning in navigating digital transformation, managing cybersecurity risks, and leveraging artificial intelligence. At the end they also share resources available to facility managers to help navigate and adapt to the changing digital landscape. by Connected FM

32 min listen

Optimizing Hybrid Workplace Strategies Utilizing Data-Driven Insights: Today Rafa Guevara, Senior Vice President and General Manager of Professional Services at Office Space Software, is joined by his colleagues CJ Frey, Solutions Consultant, Ali Stewart, Director of Client Success, and Hardeep Singh, Client Success Team Manager. Together, they delve into the dynamic shifts occurring in office environments and stress the significance of data-driven decision-making. They discuss the challenges posed by current data sets, introduce innovative solutions for gathering reliable data on employee behavior and office utilization, and highlight the importance of collaboration and continuous learning in adapting to the future of work. by Connected FM

18 min listen

Room & Desk Reservation Solutions with Friction-Free Stickiness that Unleash Workspace Efficiency: In this episode of the Connected FM Podcast recorded at IFMA's World Workplace 2023, Clyde Wang, the Technology Innovation Director of IAdea, discusses the concept of "friction-free stickiness." and how facility managers can create seamless and intuitive room and desk reservation systems to enhance workplace efficiency. by Connected FM

13 min listen

Flipping the Script - IFMA Puts Mike Petrusky in the Interviewee Seat: Today we are joined by IFMA Global Board of Directors Chair Dean Stanberry and Mike Petrusky, host of the Workplace Innovator and Asset Champion podcast channels. Mike has hosted a combined count of over 475 podcast episodes featuring industry thought leaders and covering a wide range of topics affecting the FM profession and beyond. In this exclusive ConnectedFM podcast episode, recorded live at World Workplace 2023, we take a unique approach. Rather than Mike taking the interviewer's role, we flip the script and place him in the interviewee seat. Join us as we delve into the key insights and unexpected revelations he has gathered throughout his captivating journey as a podcast host. by Connected FM

21 min listen

Empowering the World to Breathe Better: We are back with another installment of the series by the IFMA Foundation, "Rework The Sustainable Development Chronicles" In this installment, host David Karpook sits down with Erwin Hasselbrinck, Sustainability Manager for Airthings, a maker of sensors that monitor Indoor Air Quality. Together they discuss the UN Sustainable Development Goals and how Airthings incorporates them at the center of their philosophy, operations, and even their marketing. by Connected FM

26 min listen

Creating Spaces That Are Right for People: Today we are joined with Chantal Spruit, the chair of the Facility Management Netherlands Expert Group on Sustainability and Rob Klinkert, Portfolio Manager at PwC, and Hannah Wilson, Senior Lecturer in Research Methods in Business at Liverpool John Moores University. Together they explore the topic of workplace design and sustainability the the lens of psychology. by Connected FM

27 min listen

Future-Ready FM: Navigating Careers in the Digital Age with George Westerman: In this podcast, Lara Paeman, Managing Director of IFMA EMEA and George Westerman, Senior Lecturer at the MIT Sloan School of Management, discuss the challenges and opportunities in facility management, emphasizing the need for upskilling in the digital age. George introduces the Global Opportunity Forum, focusing on career navigation, agile learning, and certification at scale. They touch on tools like gamification and immersive learning experiences, highlighting the role of organizations and managers in supporting employee growth. The conversation underscores the importance of a mindset open to innovation and the responsibility of organizations to broaden their talent search. by Connected FM

19 min listen

Rewind: Let's Talk Circular Economy and Innovation: This week Connected FM is on a break, so we are revisiting a one of our first episodes with Garr Punnett, Bharani Sankar, and Angel Bou CEO, & Co-Founder at Simplr! Together they discuss new business models within circular economy and how FMs can benefit from thinking circular! by Connected FM

19 min listen

Emerging Topics – 2023 Snapshot with Dean Stanberry: Recorded at World Workplace 2023, Global Board of Directors Chair Dean Stanberry gives us an update on IFMA’s Emerging Topics Working Group, the related paper “Evolution is Never Finished” now available at IFMA.ORG, and his personal insights from chairing the working group through 2022-2023. by Connected FM

9 min listen

Why Facility Managers Need to Prioritize Cyber Safety: Today we are joined by Stacey Shepard, President of Shepard Global Strategies, Lucian Niemeyer, CEO of Building Cybersecurity, and Rob Murchison Co-founder of Intelligent Buildings, LLC. Together they discuss the strategic partnership between IFMA and Building Cyber Security (BSC) as well as enhancing the facility management awareness of the opportunities and challenges associated with connected technologies, and developing FM training for cyber risk mitigation. by Connected FM

20 min listen

Breaking Down Walls to Bring Open, Unprecedented Control to Buildings: Carl Coken and Sandeep Modhvadia from Acuity Brands discuss new tools such as digital twins, machine learning and open platforms that bridge the gap between legacy solutions and emerging technologies, to reduce emissions and operational costs for these huge contributors to climate change. This episode covers how building managers can integrate automated control, organizational alignment, and sustainability reporting to fully address energy and resource allocation - from lighting, HVAC, refrigeration, sustainability programs, and more. by Connected FM

25 min listen

The Future of the Hybrid Workplace and Facilities Management of Audio-Visual Systems: Today we are sitting down with Brian Reilly who works at Listen Technologies and Pat Birch from The Farm AV. Together they discuss the impact of COVID-19 on work dynamics, emphasizing the need to upgrade meeting facilities for seamless collaboration between in-person and remote attendees. They also delve into how facilities managers' roles have evolved, workplace trends, such as quiet tech-free zones and outdoor workspaces, and more! by Connected FM

31 min listen

FM and ISO: Global Change at a Local Scale: Today, we are sitting down with Duncan Waddell, Chairman of ISO TC 267 Facilities Management and Managing Director at FM Intelligence Party Ltd., alongside Adam Thordarson, Member of ISO/TC 267 and Director of Facilities Management at Bouldering Project. In this discussion, they delve into the intricacies of the ISO 41001 series of FM standards, shedding light on its pivotal role in defining strategic elements, tactical approaches, and operational delivery to help empower FM professionals to seamlessly align with the demands of their organizations while ensuring their facilities adhere to rigorous global standards. by Connected FM

27 min listen

Achieve Net-Zero in 3 Steps: Strategies for Facility Professionals | Part 2: Welcome back to part two of this week show. And the previous episode, we had insightful discussions with Laurie Gilmer, President and COO at Facility Engineering Associates, and Paul Cartwright, Deputy Director at the NHS along with Kas Mohammed Vice President for Digital Energy in the UK and Ireland at Schneider Electric. Together they shared their journeys towards achieving net zero and highlighted the importance of involving stakeholders and adopting, cutting edge technology. In this episode, we dive deeper into the topic, focusing on the significance of digitizing building data to make performance visible and centralizing it for well-informed decision-making. Our experts also explore the fascinating concept of digital twinning and discuss key steps towards successful decarbonization. by Connected FM

19 min listen

Achieve Net-Zero in 3 Steps: Strategies for Facility Professionals PART 1: In part one of this week's show, Laurie Gilmer, President and COO at Facility Engineering Associates, as well as the immediate past chair of the IFMA Global Board, engages in a thought provoking conversation with Paul Cartwright, Deputy Director of the NHS, and Kas Mohammed, Vice President for Digital Energy in the UK and Ireland at Schneider Electric. Together, they share their insightful journey towards net zero, emphasizing the criticality of involving stakeholders, tracking progress, and embracing cutting edge technologies. by Connected FM

22 min listen

Digitize Your FM Operations: Today we are sitting down with industry-leading experts Matt Dawson, the Real Estate Engagement Leader at EY, Edward Wilson-Smythe, Director of Digital Innovation at Alix & Partners, Dr. Jake Smithwick, the Associate Professor at the University of North Carolina, Charlotte; and Jeffrey Saunders, the CEO at Nordic Foresight. Together they discuss the concrete first steps you can take to navigate the digital revolution successfully. by Connected FM

43 min listen

Sustainability: The Eric Teicholz SFP Scholarship Award: We are delighted to present the latest episode of the IFMA Foundation series, titled "Rework The Sustainable Development Chronicles." In this installment, host David Karpook engages in a conversation with Eric Teicholz, President of Graphic Systems, Inc. and the visionary behind the Eric Teizscholz Scholarship. They delve into the scholarship's inception, its present status, and the exciting prospects it holds for the future. Furthermore, you will have the opportunity to gain insights and discover remarkable achievements from two previous recipients of the scholarship: Mike Mafa, whose expertise lies in water and wastewater management in Botswana and other parts of Southern Africa, and Richard Gunpat, a Facilities Management Consultant hailing from Trinidad and Tobago. by Connected FM

45 min listen

Balancing the ‘E’ and ‘S’ of ESG – Creating Offices that Benefit both People and the Planet: There’s a tension between making buildings as energy efficient as possible and improving indoor air quality. But with climate and comfort being vital aspects of the ‘E’ and ‘S’ in ESG – how can companies find a balance between the two? Today Michael Grant, the COO at Metrikus and Michael Przytula, Managing Director of Intelligent & Digital Workplaces at Accenture come together to talk about making buildings as energy efficient as possible and improving indoor air quality. Together they talk about the importance of data aggregation, collaboration, and real time monitoring. by Connected FM

25 min listen

Challenges of Preventative & Deferred Equipment Maintenance: David Trask, National Director at ARC Facilities, sheds light on the crucial aspects of preventative and deferred equipment maintenance. He delves into the challenges organizations face, such as budget constraints, accurate information management, labor shortages, and the snowball effect of deferred maintenance. by Connected FM

20 min listen

Digitalization of FM: Exploring the Benefits and Challenges: In this podcast episode, Ted Ritter, the head of the global IT community for IFMA is joined by Erik Jaspers, Product Strategy & Innovation Officer at Planon, and Jean Pierre Segers, IFMA Instructor and Professor at Riga Technical University. Together they converse on topics such as the interconnected nature of emerging technologies, AI and the metaverse, aligning technology with business goals, the affordability of advanced technologies, and more. by Connected FM

24 min listen

Clean Tech is Cool!: Learn about Earthshot's Clean Tech Portal where you can find innovations that can help existing and new buildings be more sustainable and achieve net-zero carbon emissions. Understand how to work with organizations to shape responsible leadership on sustainability from Dr. Mark Bernstein, co-founder and president of EarthShot, a non-profit that seeks to inspire climate action by engaging people in activities that immerse them in a positive, empowering cleantech message. by Connected FM

30 min listen

Facility Management Trends in Europe: In this podcast episode, Lauren Krueger sits down with Jean Pierre, who provides valuable insights into the changing landscape of facility management in Europe. The conversation centers around the impact of new technologies such as AI and the Metaverse on facility management and how these advancements are influencing data collection for sustainable practices and efficient facility management. Jean Pierre emphasizes the need for up-skilling and lifelong learning in facility management due to the shorter technology life cycles. He also highlights the importance of shared value as a corporate social responsibility in facilities management, which includes societal value and sustainability. The podcast episode concludes with Jean Pierre's thoughts on the future of facility management and its growing importance as a core business with a multidisciplinary approach that is essential for sustainability in the built environment. Anyone interested in learni by Connected FM

17 min listen

Future of Work Tech Trends: This podcast addresses the predictions on which workplace technologies organizations are expected to invest in 2023. Hear how organizations are turning to certain technologies more now in their effort to make a better use of their workplaces. by Connected FM

26 min listen

DEIB in the Workplace: Conversations That Include Everyone: Join us for another edition of the IFMA Foundation's new series, "Rework: The Sustainable Development Chronicles". In today's episode, Jessica Bantom, author of Designing for Identity: How to Design Authentically for a Diverse World, speaks with host Dave Karpook about how Diversity, Equity, Inclusion and Belonging can inform work and the workplace. Many of the United Nations Sustainable Development Goals, including goal 10 – Reduced Inequality; goal 5 – Gender Equality; and goal 16 – Peace, Justice and Strong Institutions, come into play in a discussion that ranges from the white-collar workplace to decent work in all areas of the globe. by Connected FM

25 min listen

World FM Day: Importance of Local and Global Engagement: In this episode of the podcast, we celebrate World FM Day with three inspiring guests from the International Facility Management Association (IFMA). Lara Paemen, Rebeca Arguedas, and Ted Ritter share their insights on how facility managers can get involved on global, local, and industry levels to make a difference in their organizations. They also dive into the various themes that are influencing facility management in their respective regions, including sustainability, technology, and employee well-being. Tune in to this engaging conversation and learn how you can take your facility management game to the next level! by Connected FM

18 min listen

How Digital Transformation is Changing FM with SCLogic CEO Michael Saldi: In this episode, we hear from Michael Saldi, CEO of facilities software company SCLogic. Mike takes a deep dive into the expanding role of digital transformation, how this has impacted the FM industry, and what the future of FM will look like as Gen-Z enters the workforce. by Connected FM

18 min listen

SDG, NGO, DEI, GWI: The ABCs of Sustainable Development: As a new UN NGO, learn how the IFMA Foundation and the field of FM is supporting the 2030 SDGs and Diversity, Equity, and Inclusion, through the Global Workforce Initiative (GWI). by Connected FM

24 min listen

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The Dynamics of Soft and Hard Services in Facilities Management

The Dynamics of Soft and Hard Services in Facilities Management

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