Bank holiday travel chaos arrived earlier than expected, with thousands of travellers stranded in various parts of Europe after large-scale cancellations – particularly on British Airways to and from Heathrow and easyJet to and from Gatwick. The cause: a combination of air-traffic control hold-ups and adverse weather. But whatever the cause of a cancelled flight, the airline has clear responsibilities towards passengers.This podcast is free, as is my weekly newsletter. Subscribe here to have it delivered every Friday to your inbox. Hosted on Acast. See acast.com/privacy for more information.