56: The Happiest Customer

FromIndependence

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56: The Happiest Customer

FromIndependence

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Length:

31 minutes

Released:

Jul 2, 2019

Format:

Podcast episode

Description

Positive comments sure do feel nice, but should we be doing more with them than just acknowledging their existence? Alice, Curtis and Jelly go over some instances where they’ve received praise for their respective apps, and consider the ways it’s helped them produce a better product.

Released:

Jul 2, 2019

Format:

Podcast episode

Titles in the series (67)

Surviving in the muddy waters of the App Store as an indie isn’t easy. Alice Zhao, Curtis Herbert and Daniel “Jelly” Farrelly explore what it means to them, what they do to make it work, and how to claim your independence.

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14: Keeping in the Loop: To continue to thrive and grow, every indie needs to spend time learning and staying aware of their industry. Our hosts... by Independence
35 min listen
10: Networking: Getting to know to strangers at conferences and meetups is hard, but an absolutely important part of being an indie;... by Independence
30 min listen
11: Indie Stress: Stress comes in many forms, and being an indie comes with a slew of additional sources of potential stress that you... by Independence
36 min listen
5: Choosing Your Workload: One of the major parts of owning a product is that the buck stops with you in respect to the features you implement,... by Independence
37 min listen
1: Independence: What is independence, and why is it something that Belle, Curtis and Jelly aspire to achieve? In their inaugural... by Independence
39 min listen
2: WWDC: Apple’s Worldwide Developer Conference (WWDC) is back, and having never been, Belle wants to know what it is that... by Independence
35 min listen
15: Speaking to the Press: Managing press is an important part of creating products, especially around releases. Alice, Curtis and Jelly discuss... by Independence
30 min listen
13: Making the Transition: Making the jump from regular job to independence is not an easy thing. There’s a lot of moving parts that you need to... by Independence
38 min listen
6: Launches: A lot of thought needs to be put into launching, both with new products and even with updating existing ones. How do... by Independence
38 min listen
7: Side Projects: As indies, we’re naturally drawn to having projects alongside our regular workload. These can grow into whole new... by Independence
39 min listen
12: External Influences: No indie is an island; we all have to deal with external influences on our projects, some better than others. From... by Independence
37 min listen
3: Finances: Money comes and money goes. This ebb and flow is ever more noticeable as an indie, coming with a unique set of concerns... by Independence
29 min listen
29: Financial Planning: Even as an indie, you’ll find that you need to make a bunch of decisions around what you do with the money you make:... by Independence
36 min listen
4: Work/Life Balance: When the lines start to blur between work and life, it can be very difficult to make sure that you’re spending enough... by Independence
33 min listen
18: Health and Fitness: One of the most important assets for any indie is their health: if that fails you, it makes it really difficult to... by Independence
33 min listen
34: Failure: Failure is an inevitable part of and indie’s journey, but sometimes the looming weight of it is enough to negatively... by Independence
31 min listen
19: The Downsides of Working Alone: There’s a plethora of good things about getting to work from home—the reduced commute time, being able to set your... by Independence
29 min listen
25: Fixing Bugs: We all make mistakes, and Curtis is no exception. He recently shipped a bug, which got him thinking about how he,... by Independence
30 min listen
9: Office Space: More often than not, your workspace is a reflection of who you are, and how you get things done. Taking this to heart,... by Independence
35 min listen
8: Interacting with Customers: Customer support is a huge part of any business where you create products. Dealing with problems, handling requests and... by Independence
31 min listen
66: Keep Not Wearing Pants: Curtis had a topic planned, but Alice and Jelly ruined everything. The three talk about their experiences through out... by Independence
40 min listen
16: Outsourcing: Handing work over to another person is a major step for any business owner, and as indies it can be especially scary.... by Independence
30 min listen
36: You Are Not Your Product: As creators, it’s sometimes hard to tell where you end and your product begins. This gets compounded by the fact that... by Independence
33 min listen
20: Getting Things Done: The task list for indies is seemingly never-ending, and requires effort just to stay on top of what needs to be done... by Independence
26 min listen
17: Lessons Learned in 2017: As the new year dawns, our hosts look back at the year that was: the ups, the downs, the lessons they learned, and... by Independence
29 min listen
32: Portfolios: Where do ideas come from? Is every idea worth building into a full-fledged product? Is it better to have many projects,... by Independence
32 min listen
39: Guiding Users Through Change: Change is inevitable, but unless you bring the people using your product along for the ride, you’re going to find... by Independence
31 min listen
23: Pricing: As it turns out, Jelly has been thinking a lot about his pricing lately. He really can’t figure it out, so he calls... by Independence
34 min listen
22: Feature Creep: Avoiding bloat in a long-term project can be difficult, and it could make you wonder whether you should even continue... by Independence
29 min listen
35: User Acquisition: Introducing your product to new people is difficult, as any app developer can likely tell you, and while there are... by Independence
32 min listen

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67: A Milestone, Not a Disappointment: Curtis has won an Apple Developer Award, so Alice and Jelly give him the ultimate gift: an Independence reunion. They... by Independence
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66: Keep Not Wearing Pants: Curtis had a topic planned, but Alice and Jelly ruined everything. The three talk about their experiences through out... by Independence
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65: Subscriptions: If you’re considering doing an app with subscriptions, there’s some things you may want to consider before you make... by Independence
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64: Post-Launch Review: After launching a new thing—or an update to a thing—Jelly likes to stop, look back at the process, and evaluate how... by Independence
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63: Ethical Businesses: Running a successful business is hard, and with the myriad of decisions that you make, it’s also difficult to do so... by Independence
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62: Data Privacy: If there’s one thing that’s important when building a business around software, it’s data, but there are also... by Independence
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61: Starting New Projects: It’s sometimes far too easy to get caught up in the idea that when we create something as indies, it’s for other... by Independence
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60: Intentional Growth: Growing our products and acquiring new users is something that most indies aren’t particularly good at, but it’s a... by Independence
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59: App Launch Map: Long time friend of the show, Aleen Simms, joins our trio to talk about her upcoming project, App Launch Map, and how... by Independence
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58: Inspiration: If there’s one thing we rely on as indies, it’s inspiration. We wouldn’t be here if we didn’t have it, and... by Independence
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57: Keeping up with the Cooks: Every year at WWDC, Apple drops a bunch of new things for app developers to work on, and 2019 is no different… in... by Independence
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55: The Single Point of Failure: When it comes to our businesses as indies, the weakest link in the chain is us. Alice, Curtis and Jelly look at each of... by Independence
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54: Feature Planning: Often, it can be very tempting to come up with an idea, and just start building it right away. While this can feel like... by Independence
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53: Ask Us Anything (2019): Independence is two years old, and our intrepid hosts once again answer questions fielded by listeners. Finally,... by Independence
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52: Accessibility: Accessibility is something that is often overlooked in the tech industry, and the very scope of it can be daunting.... by Independence
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51: Merchandising: If you have a product that people love, it’s entirely possible that they want ways to show it off. In the lead up to... by Independence
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50: Guiding Stars: When we start down the indie path, we usually have very purposeful ideas for the products we want to build, but many of... by Independence
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49: The (Hypothetical) Exit Strategy: With her time as limited as it is, Alice has been thinking about what her exit from the indie life might look like,... by Independence
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48: Balancing Work: Alice has started a new job, and Jelly is neck deep in a client contract, which leaves them very little time to get... by Independence
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47: Expectations: Part of running a business is dealing with your customer’s expectations, and this is no more evident than in the App... by Independence
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46: Hiring a Developer: At some stage, it’s entirely possible that you might end up needing to hire a developer to help you finish your... by Independence
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45: Launching an App: There’s a lot that goes on when launching a new app: marketing, feedback… and watching the sales chart desperately... by Independence
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44: Doing What You Love: There are a lot of benefits to doing what you love as an indie, but there are also many things that you don’t... by Independence
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43: Lessons Learned in 2018: While they ring in the new year, Alice, Curtis and Jelly look back at 2018, with all its highlights, failures,... by Independence
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42: Freemium: If you’re selling apps, odds are you’re going to go down the freemium route: offering the app for free, but... by Independence
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41: Learning from Startups: Startups and independents have a lot in common, but they differ in a lot of ways too, and the approach one takes to... by Independence
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40: Community: We all need connections with other people, and so much about creating a product involves being in touch with the... by Independence
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39: Guiding Users Through Change: Change is inevitable, but unless you bring the people using your product along for the ride, you’re going to find... by Independence
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38: Beta Testing: It can be time-consuming and difficult to get good feedback from people, but it can make a world of difference for the... by Independence
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37: Evolution of an App: Software, unlike other products, tends to change and evolve over time: features are added and changed—sometimes... by Independence
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Related podcast episodes

Skip carousel

8: Interacting with Customers: Customer support is a huge part of any business where you create products. Dealing with problems, handling requests and... by Independence
31 min listen
50: Guiding Stars: When we start down the indie path, we usually have very purposeful ideas for the products we want to build, but many of... by Independence
37 min listen
44: Doing What You Love: There are a lot of benefits to doing what you love as an indie, but there are also many things that you don’t... by Independence
30 min listen
21: The Angriest Customer: Unfortunately, not every interaction you have as an indie is a positive one. Sometimes our customers run into problems,... by Independence
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41: Learning from Startups: Startups and independents have a lot in common, but they differ in a lot of ways too, and the approach one takes to... by Independence
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40: Community: We all need connections with other people, and so much about creating a product involves being in touch with the... by Independence
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56: The Happiest Customer

56: The Happiest Customer

Description

Titles in the series (67)

More Episodes from Independence

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