Everyone's favorite co-host, MDV, is back for this one, and damn is it good. Today Jason and MDV are taking on the infamous 'burpee penalty.' We get it, sometimes athletes are late to class, and you've got to get them warmed up and ready to go. However, even though this tactic warms your athlete up, it completely cools them down in regards to your business. We've said it before and we'll say it again, we are in the customer service industy. Think about the culture and experience something like the burpee penalty creates for your gym's atmosphere. Today the guys provide helpful insight and suggestions on better ways to address the chronically late member. Enjoy the show!Connect with Jason: @jasonkhalipaFind MDV on the gram: @m.d.v_Become a part of the NCFIT CollectiveVisit NCFIT online