0:00 Intro01:04 What is your origin story? How did you come to work in this unique health setting of educating patients?05:19 What are some of the common ways that you see healthcare really fail to successfully educate patients?09:59 How do you navigate the complexity of what you’re talking about? 16:12 How do you navigate those situations where the patient doesn’t seem to be understanding the information?18:05 What does the future of patient education look like to you?22:12 Outro