New Qantas CEO Vanessa Hudson had been conspicuous by her absence since taking the top job in aviation. However, last Friday, she recorded a video message to consumers, apologising for the Flying Kangaroo’s performance and pledging to improve the situation. Adam, Chris and Jake discuss how well she came across and whether her intervention will help stop the endless waves of bad publicity. Plus, with more sales figures in, has Bonza really proved its doubters wrong?