This week, Laura and Susan get sparked by a corporate apology that was so authentic it made the news. Discovering the components necessary for an apology to be sincere, this episode explores the painful blocks that keep good people from being able to apologize, AND the creative ways artists have used apologies (or the absence of apologies) to inspire their creative work. Sites like SorryWatch.com share incredible sparks of apology and introduced us to an artist named Jennifer Dalton and her work titled, "Mistakes Were Made."