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Episode 114: Annual Fraud Report, Tovie AI’s Report & Physical Cards
Episode 114: Annual Fraud Report, Tovie AI’s Report & Physical Cards
ratings:
Length:
32 minutes
Released:
May 14, 2023
Format:
Podcast episode
Description
This week on the News and Views podcast, Francis, Claire and Tom tackle the latest in the fintech industry, starting with a discussion surrounding UK Finance’s latest Annual Fraud Report which revealled £1.2billion stolen via financial fraud in 2022.
The trio then turn to Tovie AI’s report, as they learn about how AI and automation can help remove awkward conversations for debt collectors while being empathetic to customers.
Finally, they debate whether physical cards still have a place in the modern payment world.
Discussion points this week include:
-How will the industry response if we don’t see a drastic drop in fraud over the next year?
-A lack of empathy from AI may just be what’s needed when it comes to debt collection
-Are physical cards still worthwhile?
The trio then turn to Tovie AI’s report, as they learn about how AI and automation can help remove awkward conversations for debt collectors while being empathetic to customers.
Finally, they debate whether physical cards still have a place in the modern payment world.
Discussion points this week include:
-How will the industry response if we don’t see a drastic drop in fraud over the next year?
-A lack of empathy from AI may just be what’s needed when it comes to debt collection
-Are physical cards still worthwhile?
Released:
May 14, 2023
Format:
Podcast episode
Titles in the series (100)
Episode: 001: The Fintech Times Weekly News & Views podcast takes a look at the latest international fintech stories. As well as industry appointments, this week we feature Pension Awareness Day #PAD20, partnerships and the latest insight. by News and Views by the Fintech Times